Terms & Conditions
Minimum term
The commitment period for coaching is 20 weeks. If you wish to cancel before the minimum term ends, you will be responsible for paying 50% of the remaining balance due for the term as an 'early exit fee'.
Cancellation notice is 2 weeks
You must give a 2-week notice for cancellation to take effect. Any payments due within this 2-week notice period must be settled in full.
Coaching Pauses
All clients outside of their minimum term are eligible for 2 x 2-week (consecutive) pauses per calendar year. Any 'pauses' longer than 2 weeks will be treated as a cancellation. Please note that cancelling and then attempting to restart coaching later is not guaranteed, as the coach would have likely already filled the free spot with someone from the waitlist.
Full liability waiver
You agree to release Flex Success from any liability for any loss, damage, or injury that may occur while receiving the services. You understand that participating in any activity or service provided by Flex Success involves certain risks and accept full responsibility for your safety and well-being.
Information sharing restricted
You agree not to share, distribute, or disclose any confidential information obtained through interactions with Flex Success, except as mutually agreed in writing. Unauthorised sharing of such information will be directly addressed by Flex Success
